Job Description

Position :: UX Researcher

MUST HAVE PORTFOLIO: Portfolio needs to have case studies

MANAGER NOTES

• Looking for a qualitative researcher with experience specific to research; design experience is not relevant.
• Research skills should span beyond the digital space and over-index in moderated, strategic research efforts, taking broad conversations and distilling them into pattern-analyzed findings focused on nuances.

SUMMARY

Seeking Researchers with expertise leading consumer research efforts to inform digital, design, and strategy. In this role, they will apply knowledge and experience in consumer research and human-centered design to lead and conduct research activities that inform decision-making impacting product, design, digital, and cross-channel experiences.

Driven by the ability to uncover consumer needs, challenges, motivations, and aspirations, research insights and recommendations will directly influence the delivery of exceptional experiences. These roles require a deep understanding of user behavior, rigorous research skills, and the ability to collaborate effectively with cross-functional teams to achieve alignment and provide ongoing transparency and rationale.

TOP SKILLS 4 YEARS' EXPERIENCE

• Perform end-to-end experience and consumer research activities, including planning methodology, conducting consumer interviews, and analyzing qualitative data to inform member experience.
• Analyze and synthesize research findings, distilling complex data into clear and concise reports, presentations, and recommendations. Demonstrate the ability to explore and articulate relationships across data points and patterns, synthesize data to increase digestibility, and craft a robust story.
• Demonstrate knowledge of generative, evaluative, and usability research approaches, methodologies, tactics, and conversational prompts, and understand best-use-case scenarios for applying each.

TOP TECHNOLOGY TOOLS

• FigJam
• MS Office (Excel, PowerPoint)
• Maze

BRIEF DESCRIPTION

MS Office to build reports, capture and analyze qualitative data, and plan research activities. The team uses FigJam for cross-team collaboration and team functions, and Maze is the platform for unmoderated usability. Researchers are tasked with reviewing tests prior to launch.

RESPONSIBILITIES

• Perform end-to-end experience and design research activities, including planning, conducting, and analyzing qualitative data to inform member experience.
• Define and lead planning tasks including discovery, stakeholder alignment, and methodology development.
• Demonstrate knowledge of generative, evaluative, and usability research approaches, methodologies, tactics, and conversational prompts, and understand best-use-case scenarios for applying them.
• Execute plans for fielding preparation, moderate sessions, and capture data effectively.
• Analyze and synthesize research findings, distilling complex data into clear and concise reports, presentations, and actionable recommendations.
• Demonstrate the ability to explore and articulate relationships across data points and patterns, synthesize data to increase digestibility, and craft a robust story.
• Connect dots across themes, leverage past learnings to inform new use cases, and frame findings in a way that articulates what is most important.
• Develop deliverables to communicate findings, insights, and themes using both written and visual communication.
• Communicate effectively across a diverse group of stakeholders; lead debrief sessions, provide an informed point of view to advise teams, and author documentation of findings, insights, and next steps, bridging the gap between insights and actionable next steps.
• Demonstrate the ability to explain rationale and provide expertise to stakeholders and designers throughout all phases of research.
• Collaborate with cross-functional teams to create a shared understanding of business problems, member needs, and solutions to achieve intended outcomes.
• Please provide any details that will be helpful for Supplier to find the right candidate for the job.

MINIMUM EDUCATION

• Bachelor's degree in psychology, Human-Computer Interaction, UX Research, Cognitive Science, or a related field; OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of a degree.

MINIMUM EXPERIENCE

• 4 years of demonstrated experience conducting consumer experience research, employing a variety of approaches including ethnography, contextual inquiry, concept/solution testing, evaluative walk-throughs, card sorts, usability, and similar methods for evaluative research.
• Strong collaboration and interpersonal skills, with the ability to work effectively in cross-functional teams and influence decision-making processes.
• Proactive and self-motivated, with the ability to prioritize and manage multiple projects in a fast-paced environment.
• Demonstrated expertise in analyzing and synthesizing complex data into actionable insights quickly, without sacrificing rigor or the integrity of the data.
• Excellent written and verbal communication skills, with the ability to present research findings and recommendations to stakeholders at all levels, including senior and executive leaders.

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