Job Description

We have an outstanding Contract position for a Mortgage Origination Professional to join a leading Company located in the Indianapolis, IN surrounding area.

**Candidate must have the ability to obtain and maintain a Public Trust.**

Seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN. Our Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Missionto create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan originationprofessional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

Job Responsibilities:  

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public onFHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Basic Hiring Criteria:

• High School diploma or equivalent.
• Minimum of 2 years of mortgage origination experience (e.g.loan originator, loan processor, junior underwriter, loan officer).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Desired Qualifications: 

• FHA Knowledge/background.
• Bilingual in English and Spanish - verbal and written.
• Contact Center experience (Omnichannel).

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