Customer Success Manager Job at Reflow, New York, NY

Ny9pdzNLRUppNkNwL0Z5QURBS29xa0s0Rmc9PQ==
  • Reflow
  • New York, NY

Job Description


Customer Success

$80k – $150k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

  • Own the customer journey: setup, onboarding, adoption, and long-term success.
  • Shorten time-to-value: Move customers from demo → value quickly.
  • Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
  • Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
  • Build strong relationships that lead to expansions and renewals.
  • Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
  • Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

  • Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
  • Analytical skills: Technical, finance, economics or product background
  • Customer-facing pro: You know how to excite, guide, and close.
  • Sharp communicator: Written, verbal, and human.
  • Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
  • Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

  • Background in B2B SaaS, enterprise software, or data-heavy products
  • Familiarity with analytics platforms, BI tools, workflow systems, or automation software
  • Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

  • Be an early, high-impact hire, working directly with the founders as a founding member
  • Influence product roadmap, and helping define the culture of how we work with customers
  • Drive growth, contribute to PMF, GTM explorations

We’re open to you starting part-time and evolving into full-time (contract or W2).

Job Tags

Permanent employment, Full time, Contract work, Part time

Similar Jobs

ATD Technology LLC

Special Education Teacher Job at ATD Technology LLC

 ...Description: We are seeking a dedicated Special Education Teacher to support students in a Behavior & Emotional classroom at an elementary school in Colorado Springs, CO. Position Details: Start Date: ASAP End Date: End of the 2026 2027 school year... 

Dartmouth Health

Certified Ophthalmic Assistant Job at Dartmouth Health

 ...Demonstrate strong communication, organizational, and interpersonal skills. Interact with patients at all levels of care in the ophthalmology clinic. Recognize and comply with all national, local, and institutional regulations, policies, and procedures with regard to... 

Gpac

Tax Manager Job at Gpac

Our client, a respected firm in the tax and audit sector, is seeking a skilled Tax Manager to join their team. As a Tax Manager, you will prepare and review moderate to complex business and personal income tax returns, including multi-state filings and client tax planning... 

Enjoin

Inpatient Coder Job at Enjoin

About Enjoin At Enjoin, your work makes a meaningful impact. We partner with hospitals and health systems nationwide to improve documentation accuracy, strengthen compliance, and ensure patient care is accurately represented. By combining deep clinical and coding...

U.S. Fish and Wildlife Service

Fish Biologist Job at U.S. Fish and Wildlife Service

 ...Summary You will serve as a Fish Biologist (Assistant Project Leader) within the Department of the Interior, U.S. Fish and Wildlife...  ...comparative anatomy, physiology, entomology, parasitology, ecology, cellular biology, genetics, or research in these fields. (Excess course...